POST CRUISE INFORMATION
(We hope you had an amazing time sailing with us!)

I left something on the ship. What should I do?

If you believe you left an item onboard, you can submit a Lost & Found request through Carnival’s Lost Item service. Please include your booking number, ship name, sailing date, and a detailed description of the missing item.

If your item is located, Carnival will contact you regarding shipping or pickup options.

Lost & Found Request:
https://www.chargerback.com/ReportLostItemCBEmbed.asp?CustomerID=15114

To access your Sail & Sign statement after your cruise:

1. Visit https://www.carnival.com/
2. Log in to your account
3. Select your profile name in the top-right corner
4. Click “My Cruises”

Sail & Sign statements from the last seven years are available to view or download. Please allow 1–2 days after your sailing for statements to appear online.

Please note:
– The “responsible party” on the Sail & Sign account can view statements for everyone linked to their account.
– Other guests can only view their individual statement.

We recommend downloading and reviewing your Sail & Sign statement first to verify charges.

For additional assistance, contact Carnival Guest Care:

Guest Care Contact Form:
https://www.carnival.com/request-forms/contact-guest-care

Phone: 1-800-764-7419

Carnival places temporary holds on your credit card, debit card, or bank account throughout your cruise as purchases are made onboard. Once your cruise ends, Carnival immediately submits the final settlement and notifies the bank to release any remaining holds.

Depending on your bank, these holds may remain visible for several business days. Unfortunately, Carnival cannot expedite the release of bank holds. Please contact your bank directly for assistance.

If you have questions regarding photos, videos, canvas prints, or missing photo purchases, Carnival may be able to assist you through the request form below:

Photo & Video Support:
https://www.carnival.com/request-forms/photo-video-canvas-requests

Please note:
– Photos are only available for purchase while onboard.
– Due to the high volume of images taken during each sailing, photo files are deleted shortly after the cruise ends.
– If you purchased a USB and are missing digital images, include the JPG information located on the back of the printed photo.
– Dreams Studio and Wedding photo packages are not available for post-cruise purchase.

If your luggage was damaged or lost during debarkation, a claim must be filed before leaving the cruise terminal.

If you have already completed a claim form, you may follow up with Carnival Guest Care after returning home.

Phone: 1-800-764-7419

Be sure to keep copies of receipts and any supporting documentation.

For assistance with:

– Billing questions
– Lost items
– Guest feedback
– Medical receipts
– Spa purchases
– Casino inquiries
– Onboard purchases

Please visit Carnival’s Post Cruise Inquiry page:

https://www.carnival.com/post-cruise-inquiries


Thank you again for sailing with us — we hope to cruise with you again soon!